Privacy Policy

1. Introduction & Scope

This Privacy Policy explains how Privonix Technologies Private Limited ("Privonix Technologies", "we", "our", or "us"), an incorporated company in India registered under the MSME Udyam framework, collects, protects, uses, and discloses information when you visit our website (privonix.tech) or engage our digital engineering, custom software, managed web hosting, or media production services.

We believe in straightforward digital privacy. We collect only what is strictly necessary to deliver high-quality commercial software, secure hosting, and communication.

2. Information We Collect

We may collect and process the following categories of information:

• Contact and Inquiry Information: Your name, business email address, phone number, company name, and project specifications provided when completing our contact or quote inquiry forms.
• Technical Service Data: Server credentials, API tokens, DNS records, or domain authentication details provided explicitly by you to enable website migration, custom software deployment, or managed cloud hosting setup.
• Transactional Data: Milestone invoice records, payment confirmation receipts, and contract execution metadata. We do not store raw credit card numbers or banking passwords on our public web servers.
• Operational Diagnostics: Anonymized server access logs, browser user-agent strings, and performance metrics required for DDoS defense and 99.9% uptime monitoring.

3. How We Use Your Information

We use collected data solely for the following legitimate business purposes:

• Delivering agreed project deliverables across web design, custom software, cloud hosting, and video media.
• Responding directly to RFP submissions, quote inquiries, and technical consultation requests.
• Configuring and monitoring managed server environments, daily backup pipelines, and SSL certificates.
• Executing legal agreements, milestones, and corporate tax compliance under applicable Indian company laws.
• Preventing unauthorized server intrusions, malicious traffic, and cyber security incidents.

4. Managed Hosting & Server Data Protection

For clients utilizing our Managed Web Hosting & Cloud Infrastructure services, we enforce strict zero-trust operational protocols:

• Isolated Environments: Client accounts operate on dedicated or containerized environments with strict resource segmentation.
• Encryption: Data in transit is secured using modern TLS 1.3 encryption. Backups are stored in encrypted off-site cloud storage.
• Zero Unauthorized Access: Our engineering team accesses client production servers solely for authorized maintenance, security patch application, or client-requested troubleshooting.

5. Intellectual Property & Non-Disclosure

Privonix Technologies Pvt. Ltd. treats all client source code, database architectures, unpublished video footage, and business workflows as strictly confidential proprietary material. We do not sell, rent, or trade your intellectual property to third parties or data brokers under any circumstances.

6. Third-Party Service Providers

To deliver modern infrastructure, we partner with industry-standard technology providers who adhere to rigorous international data security standards:

• Cloud infrastructure and data centers (NVMe storage clusters and high-availability hypervisors).
• Content delivery networks and DDoS mitigation providers (Cloudflare).
• Authorized commercial banking channels and payment processing gateways.

7. Data Retention & Your Rights

We retain client project data only as long as necessary to fulfill contractual obligations or comply with statutory accounting requirements. You have the right to request access, correction, or complete deletion of your personal contact data by notifying us in writing.

8. Contact Our Legal & Privacy Office

If you have questions regarding this Privacy Policy or our security practices, please contact our legal team directly:

Privonix Technologies Private Limited
Attn: Legal & Data Compliance
Email: contact@privonix.in
Direct Phone: +91 7838489832
Registered Status: Private Limited (Pvt. Ltd.) | MSME Udyam Registered