Terms of Service

1. Agreement to Terms

These Terms of Service constitute a legally binding agreement between you or the entity you represent ("Client", "you") and Privonix Technologies Private Limited ("Privonix Technologies", "we", "our", or "us"), a private limited company incorporated in India with active MSME Udyam registration.

By engaging Privonix Technologies for digital engineering services, custom software, managed web hosting, or media production, you accept and agree to be governed by these terms.

2. Scope of Services

Privonix Technologies provides professional technology and digital services across four core verticals:

• Web Design & Development: Custom responsive websites, e-commerce stores, client portals, and performance optimization.
• Custom Software Development: Desktop applications, automation scripting, internal business platforms, and relational database integrations.
• Managed Web Hosting & Cloud Infrastructure: NVMe cloud server provisioning, daily backup automation, security hardening, and DNS management.
• Media & Creative Production: Short-form video editing, YouTube production, graphic design, and social media channel handling.

3. Project Scopes, Quotes & Approvals

All client projects are governed by a written Statement of Work (SOW) or formal proposal defining scope, timeline, milestones, and cost. We adhere to strict transparent pricing: any scope expansions requested during execution are mutually estimated and approved before additional work begins.

4. Intellectual Property & 100% Client Ownership

We operate on an unequivocal client ownership standard:

• Upon receipt of final milestone payment, full intellectual property rights, copyright, and ownership of all custom code, graphical Assets, database schemas, and edited media transfer entirely to the client.
• Privonix Technologies claims no ongoing royalties, proprietary lock-in, or licensing fees on custom software built for you.
• Third-party open-source libraries (e.g. MIT/Apache licensed tools) remain governed by their respective licenses.

5. Managed Web Hosting SLA & Uptime

For clients enrolled in our Managed Web Hosting & Cloud Infrastructure service:

• 99.9% Uptime Commitment: We maintain high-availability cloud servers with automated health monitoring.
• Automated Backups: Off-site backup snapshots are captured daily and retained for quick single-click recovery.
• Proactive Maintenance: Security updates and server patches are applied during scheduled low-traffic windows with advance notice whenever possible.

6. Payment Terms & Invoicing

Projects are billed according to agreed milestone schedules. Standard terms require an initial project deposit, with subsequent payments tied directly to verified deliverables. Invoices are issued by Privonix Technologies Private Limited with full statutory tax compliance.

7. Warranties & Post-Launch Support

We provide a complimentary 30-day bug-fixing warranty following official project handover for any defects arising from agreed project specifications. Ongoing support and feature additions are available through our flexible support retainer agreements.

8. Governing Law & Jurisdiction

These terms and all contractual agreements entered into with Privonix Technologies Private Limited shall be governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts in India.

9. Contact Information

For legal inquiries, contract reviews, or billing queries, please contact:

Privonix Technologies Private Limited
Attn: Corporate & Legal Affairs
Email: contact@privonix.in
Direct Phone: +91 7838489832
Entity: Private Limited (Pvt. Ltd.) | MSME Udyam Registered